Senior Marketing Account Manager

We're a digital-first sales & marketing agency for B2B SaaS, technology & IT companies. Using a combination of content marketing, SEO, automation, paid media and market understanding, we help our customers differentiate before their competitors get out of bed. Our growing UK team is located in London and Liverpool offices, and we're always on the hunt for new, experienced and hungry talent to work with our amazing customers. Work is about achieving amazing things and fulfilling your potential. At Gripped you can do both. Gripped were recently named in the 'Top 100 UK B2B Marketing Agencies'.We are looking for an experienced digital marketing leader to manage and serve our B2B SaaS and tech customers – from marketing strategy and customer relationships to team development. In this role, you are directly responsible for managing our biggest clients by maintaining and nurturing relationships both directly and through the team of Account Managers and Account Executives that you'll be responsible for.

 

Responsibilities

  • Managing, maintaining and nurturing our customer relationships with the aim of maintaining and growing revenue.
  • Lead and manage a pod of Account Managers and Account Executives to the outcomes required to hit customer objectives.
  • Understand the world our customers exist in. Help set clear objectives with measurable sales and marketing KPIs that enables clear tracking against progress.
  • Understanding customers wants, needs and ambitions. Providing a direction, plan and ongoing engagement to ensure they are met; prioritised, while managing scope creep and expectations.
  • Leading new customer onboarding; development of strategic plans and the hand-off to account managers for ongoing delivery.
  • Demonstrable understanding of our customers businesses, industries, models and customers; backed with an authentic interest in having an impact and achieving their key business goals.
  • Ensuring we continue to meet quality standards before work is passed to customers
  • Routinely auditing, adapting and improving the services and offering to our customers, helping us continually innovate and increase our capability.
  • An understanding of martech platforms

 

Experience and skills:

  • Educated to degree level or equivalent
  • 3+ years of Account Management experience
  • Excellent communication skills
  • An understanding of Digital Marketing principles
  • Experience of martech such as HubSpot and Google Analytics
  • Exposure to a variety of Marketing techniques and projects
  • All set against a B2B environment

 

Why join Gripped?

  • 25 Days holiday allowance
  • Generous pension contributions
  • A culture of learning and development
  • Company Summer Away Days and Christmas party
  • Based in central London near Borough Market or explore remote opportunities
  • Choice of your own laptop and equipment
  • Career progression
  • Company Social Committee
  • Cycle to work scheme
  • Work with an exciting range of SaaS and tech companies
  • Working for an ambitious, fast-growing agency

 

If you think you'd be a good fit - apply today!

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